Role Purpose:
The Human Capital Business Partner is responsible for facilitating key Human Capital activities on a head office level. The role holder is also responsible for supporting employees with issues pertaining to general employee relations, HC policies and procedures and administrative requests.
Role Details – Key Responsibilities and Accountabilities:
Recruitment
- Initiate recruitment requisitions and coordinate with the Head Office to fulfil recruitment requirements
- Work closely with Country HC Manager to select candidates whenever required
- Coordinate and communicate internal transfers between stores and facilitate logistical requirements
- Participate in the on boarding and induction process for all employees
Employee Relations and Administration
- Address employee concerns; investigate grievances and conflicts and take necessary remedial action to manage employee relations
- Ensure the efficient delivery of HC services to employees
- Work closely with Head Office to administer the preparation of employment contracts to ensure that all contracts released are in line with defined guidelines
- Ensure timely renewal of contracts for all the employees
- Participate in conducting exit interviews employees and oversee the handover of company assets
- Verify and validate payroll data and documents and carry out regular audits to ensure its accuracy
- Ensure the compensation and benefits are administered to all employees
- Ensure implementation of policies and procedures regarding hygiene, safety and security, for accommodation facilities in order to maintain adherence to organizational requirements
Training and Performance
- Coordinate training programs with internal stakeholders and other training providers as per requirements to ensure employee talent development
- Ensure training programs and initiatives contribute to the progress of the stores’ customer service level
Human Capital Responsibilities
- Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
- Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
- Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
- Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
- Develop and implement on the job-training for the team
- Provide inputs for the development of annual manpower plan
- Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
Qualification, Experience & Skills:
Minimum Qualifications/Education
· Bachelor’s Degree in Business Administration, Human Resources or any relevant discipline
Minimum experience
- A minimum of 5+ years relevant experience in a Human Capital supervisory role
Skills
- Excellent interpersonal and communication skills (oral and written)
- Ability to manage individuals and groups
- Ability to measure training effects
- Strong and pragmatic problem solving, along with analytical capabilities
- Highly organized with effective multitasking skills