Job Role:
The role will require you to keep client satisfaction (patient and therapists) by knowing the Client’s needs, requests, and concerns to be solved.
Responsibilities
- Answer all inquiries on the intercom.
- Recommend Therapist based on the Specialty, available Time Slots, and price.
- Therapist relationship management improves therapist activation and engagement.
- Provide Clients and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails.
- Follow up on sessions with Client / Therapist on Intercom (Online, browser, internet connection, device, and to make sure that they know how to use the website).
- Troubleshooting within Session.
- Check Client Feedback through the operation system.
- Records customer inquiries by documenting inquiries and responses in the relevant documents.
- Responsible for rescheduling, cancellation, and refund sessions.
- Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.
Qualifications
- Bachelor’s degree
- + 2 years of experience in Customer Relationship Management
Area of knowledge:
- Customer services
- Sales
Technical skills:
- Excel user
- Good English Interaction
- Writing communication
- Handling customers
- Communication
Jon Application:
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