HR Ops Associate

ResponsibilitiesThe key accountabilities for those activities are to:

  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  • Identify service delivery and process improvement opportunities in the assigned process.
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

Qualifications

  • 0-1 years of HR Shared Services process and SLA management experience
  • Service management and ticket management system experience
  • Customer orientation
  • Process management and continuous improvement with a focus on optimization and productivity

Job Application:

https://www.pepsicojobs.com/main/jobs/164751?lang=en-us&iisn=linkedin

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