Account Advisor ll – Social Media

Role Summary/Overview

The Social Community Manager is responsible for providing exceptional customer experience to users and developing talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.

If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you!

Role Scope

Responsibilities

• Provide exceptional customer experience on social media channels – including but not limited to replying to customers’ inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
• Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
• Monitor, track, and report on community feedback and online reviews
• Strengthen relationships with our loyal customers and key influencers within the community.
• Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
• Be creative in responses and formulating the replies in the FAQ sheets.

Skills & Qualifications

• BSc Degree in Marketing, Business Administration, or Equivalent.
• Fluent in Arabic and English Languages (especially written communication and content writing).
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Attention to detail, critical thinker and problem-solver
• An average of 1-2 years of experience in social media management, online content writing, community management, or similar role
• Open and receptive to new, dynamic, and creative ideas that engage and attract social media audiences and the brand’s customers and influencers from different cultures and backgrounds.

Job Application