Principal Responsibilities :
- Manage a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
- Processing customer payments, account adjustments and customer refunds where appropriate.
- Resolve queries in a timely and satisfactory manner.
- Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the collections process as smoothly as possible.
- Facilitate and record escalations to the Collections Manager.
- Perform against targets individually whilst contributing to the overall productivity of the team.
Requirements
Requirements :
- Ability to speak, understand and communicate in English fluently.
- Ability to write business letters and reports.
- Excellent email conversational / telephone skills.
- Ability to learn quickly, retain and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Flexibility to work in shifts.
- Ability to build rapport with and relate to a wider range of people.
- Good MS Office Skills (Excel, PowerPoint, Word)
- Ability to learn and implement the process updates or changes quickly and accurately.
- Ability to understand and interpret numeric data.
- Ability to multi task.
- All applicants must have a minimum performance rating of good.
- Strong communication & time management skills are required.
- Ability to communicate through emails.
Job Application:
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